Care, Visits & Appointments Made Clear
Find essential information for patients and visitors, from accessing care and planning a visit to arranging an appointment at Mercy Seat Hospital.
Care for Every Stage of Your Health Journey
General Medical Care
Walk in or schedule a visit for everyday health concerns, check-ups, consultations, and ongoing care for new and returning patients.
Specialist & Surgical Care
Access specialist consultations, surgical assessment, treatment planning, and coordinated support tailored to your health needs.
Restorative Health Services
Receive restorative care focused on recovery, rehabilitation, comfort, and helping you return to your best possible level of wellbeing.
Walk-In & Scheduled Visits
Choose the care option that suits you: walk in for general or specialist services, or book ahead by phone or email for a planned visit.
24-Hour Visiting Service
Date
Sunday–Saturday, 24 hours a day
Time
Open around the clock — please call ahead before you arrive
Location
Mercy Seat Hospital
Guest Visiting Guidelines
Who the Policy Covers
These guidelines apply to guests visiting adult and paediatric patients receiving inpatient or outpatient care.
Visitor Eligibility
Guests may visit when they meet Mercy Seat Hospital’s current health, safety and unit requirements.
Two Guests at the Bedside
To support safe, comfortable care, no more than two guests may be at a patient’s bedside at one time.
Guest Rotation
Family members and friends may rotate during visits; there is no overall limit on the number of guests who may visit.
Family-Centred Care
We welcome visits from family, significant others and children whenever appropriate for the patient’s care and wellbeing.
Patient and Unit Needs
Visiting arrangements may vary based on the patient’s condition, available space and safety considerations.
Department-Specific Rules
Some departments and care services have additional limits or instructions. Please check before visiting.
Waiting Area for Relatives
A dedicated waiting area is available for relatives while they wait to see their loved one.
Phone
Call Mercy Seat Hospital before visiting to confirm current guest instructions, arrange an appointment or discuss a referral.
Address
Please follow all directions provided by our staff; current safety and guest policies may change at any time.
Billing & Payment Options
Cash Payments
Pay for eligible services directly at the hospital cashier.
Private Insurance
We accept approved private insurance plans; please confirm your cover before care.
Point-of-Sale Payments
Use your debit or credit card at our POS terminals for convenient payment.
Mobile Money
Mobile Money payments are accepted for eligible hospital services.
Self-Pay Arrangements
Speak with our team about self-pay options and payment guidance before treatment.
Insurance Verification
Our staff can help review your insurance details and billing requirements.
NHIS Accreditation
NHIS accreditation is coming soon; please contact us for the latest update.
Payment Support
Ask our billing team for assistance with payment methods and service charges.
Appointment, Visit & Payment FAQs
How do I schedule an appointment?
Call our hospital lines or contact us by email to book an appointment. New and returning patients are welcome, and walk-in services may also be available.
Do I need a referral to see a specialist?
Some specialist services may require a referral. Contact us before your visit so we can advise you on the appropriate steps and documents to bring.
What are the visiting hours?
Mercy Seat Medical Center provides 24-hour service, Sunday through Saturday. Please call before visiting to confirm any current unit-specific guidelines.
How many visitors can be at the bedside?
Up to two guests may be at a patient’s bedside at one time. Family members and friends may rotate, subject to the patient’s condition, space, and safety needs.
What payment and insurance options are available?
We accept cash, private insurance, POS card payments, and Mobile Money. Our team can also assist with self-pay questions, while NHIS accreditation is currently in progress.